Returns, Refunds, Order Cancellation & Lost or Stolen Package Policy

We do not refund or exchange items. If an item is damaged and/or defective, you must notify The Days of Gifts within 5 (five) days of receiving the gift box. You must provide us with reasonable verification (including, but not limited to pictures of the order as received) of such loss, damage and/or defect. If you fail to do so within 5 days of receipt, you will not be entitled to any replacement products, credit to your account, or any other remedy. Replacement of products or credit to your account is further subject to our reasonable determination as to the validity of your claim.

The Days of Gifts is not responsible for packages shipped to addresses incorrectly provided by the purchaser or to an unsafe location. Further, The Days of Gifts is not responsible for lost or stolen packages confirmed to be delivered to the address provided by the customer, nor for orders that are misdelivered by the carrier. The Days of Gifts will provide all necessary information to aid the customer in carrier investigation, including tracking information, delivery confirmation information, and shipping carrier information. Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your account.

We work hard to make your order satisfying; however, you may cancel your order by contacting us within 24 hours of placing your order. We will charge a 4% payment processing fee for the cancellation. If you request order cancellation after 24 hours, we will charge a processing fee of, at minimum, $25; fee is based upon the amount of work we have completed on the order (e.g., gifts have already been wrapped, etc.).